Here at Seeking Hope, we have the CARES model. That’s what we use to go through all the steps to understand how we care for someone. Christ asked us to care for his children. But how do we do that? This model will help break down the steps and what we look at to care for those in crisis.

You’re gonna find a download here on this page that will give you the opportunity to review it. Hold on to a nice quick reference, so that it helps you remember how to go through the process when you’re caring for someone in need. So let’s take a look at your downloaded card.

The ‘C’ stands for confused, and what we want to get to is connecting. Let’s see, there’s two columns there. The client or the person that’s in crisis is in a confused state whether emotionally, physically, their environment. It’s all confusing. You’re there to help connect the dots for them. Get them to a safe place. Help them respond and give them the support that they need. That’s the CARES model ‘C’.

Let’s take a look at the letter ‘A’ in the CARES model. It’s anxious and what we want to do is assess. So your client, the person in crisis is anxious. They are faced with an anxiety level that’s off the charts. They’re in unknown surroundings and things are running wild around them.

We’re there to assess not only them, but the situation and the environment that we find them in. By assessing these things we can move forward, create a plan, and help them to know that there’s going to be balance and that they can find hope moving forward. That’s the ‘A’ in the CARES model.

The ‘R’ in the CARES model. For our client, it’s unrealistic, for us it’s reassuring. Our client is facing some unrealized and unrealistic expectations. They want a dead person to come back to life. They want this to be different. They want a job that disappeared to show up again.

Their expectations are not realistic at all. How do we help find them? By reassuring that they have an opportunity to find balance in the circumstance that they find themselves in. It’s not easy, but by reminding them that there is hope, there is a tomorrow, and how to get there, we’ll make it happen. Our presence alone creates an environment of strength, stability, and balance. That’s what reassuring does. That’s our ‘R’ in the CARES model.

The ‘E’ in our CARES model is disengaged and enduring. When a client is disengaged it’s like just checking out. They don’t want to be a part of this process. They don’t want this to happen. That’s where you hear the,  “Just pinch me and I’ll wake up. This was just a dream.” They don’t want to be a part of answering questions, even when they have to. As we help them to endure, it gives them hope, finds their psychological balance that they can move forward, they can make decisions. We give them a time pace, so they don’t feel rushed. But show them that they can endure this horrible tragedy and still come out tomorrow. That’s our ‘E’ in CARES model.

The final in CARES is the ‘S’. For the client it’s scared, but for us it’s spiritual. A client is scared after the crisis has occurred.  But their world is shaken right now, after what has happened to them, what has happened to their immediate family, or the situation they find themselves in. It’s how it’s affecting them. They don’t want to be scared, but we come along as the spiritual guide. We bring God’s hope, his promise and give them the sense that they can move forward. That’s the ‘S’ in CARES.

Be sure to download the CARES card PDF as your quick reference guide when you’re helping someone in need.

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